Click on each heading to read the answers we have to questions we get asked all the time!
We have a strict policy for cancelations in less than 24 hours of the service appointment time frame. Our team works incredibly hard to ensure each client is taken care of. This requires carefully planning the days ahead and unfortunately last minute cancelations or last minute rescheduling causes a big, negative, ripple effect throughout our current day and days ahead. In an effort to keep ALL customers happy, you will be charged a small fee for last minute cancellations/rescheduling:
Cancelations that are done in less than 24 hours of the service appointment time range will result in an automatic $50 cancelation fee
Rescheduling appointments in less than 24 hours of the service appointment time range will result in an automatic $25 cancelation fee
We work off of 2-hour estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating Houston traffic and many other variables that take a toll on our time throughout the day (for example: eating and breaks!).
If you book for an 8-10am appointment our team will notify you of an exact time they will arrive or will directly be there between that 8-10am (estimated).
Please feel free to reach out to us directly should you encounter any problems with this maidsofcyfair@gmail.com or 832-727-0277
We try to pack as much value as possible in our cleanings; we love our customers and want to make sure everyone feels taken care of!
Our A’ La Carte package empowers you with full control. You handpick the specific areas and rooms you desire to be cleaned through our user-friendly booking form. For instance, if you own a 4-bedroom home with 2.5 baths but only wish to have your master bedroom, bathroom and kitchen cleaned, that’s precisely what you can select. It’s that easy.
Our initial estimates are based on historical data and typical requirements for similar properties. Nevertheless, unforeseen circumstances such as excessive wear and tear or unique cleaning challenges may arise, necessitating additional time and resources.
In such cases, we may need to implement a reasonable upcharge to cover the extra efforts put forth by our dedicated cleaning team at $39 each additional hour. We assure you that these instances are infrequent.
Great question! Yes we are! Our business is bonded and carries General liability insurance. We’re going to be keeping this answer nice and simple!
We do background checks on every single employee – that consists of a national and statewide criminal record check and a driver’s license check.
We have an AMAZING redo policy! If you are not completely satisfied – we’ll come back and redo any missed spots/areas completely free of charge, whenever you want!
Our products are all labled with the Safe Choice Seal
If you have particular products you would like to use just leave them in the comments section and we will accommodate you. If you would like to have us switch products for the next scheduled cleaning just email us! We’re keeping it simple here.
Yes! We have Bi-Weekly, Monthly, and Weekly cleaning frequency discounts and we also have our one of a kind a la carte program
Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.
No, those discounts are strictly for frequency cleanings – Bi-Weekly Monthly or Weekly – if you cancel after the 2nd service, the difference from the discount you received will be applied (you will be charged) towards your initial balance and it will be treated as a Onetime cleaning.
You may cancel or switch after 3 cleanings. We don’t want anyone to take advantage of the deals we offer to our loyal customers!
Cleaning high to reach areas & windows
Washington exterior windows
Cleaning Walls
Organizing
Cleaning anything outside the home
Moving furniture over 20 lbs
Cleaning bio-hazards (mold, blood, bodily fluids)
Cleaning up animal waste
Cleaning cat litter box and on floor
Cleaning insects/rodents