Click on each heading to read the answers we have to questions we get asked all the time!
We have a strict policy for cancelations in less than 24 hours of the service appointment time frame. Our team works incredibly hard to ensure each client is taken care of. This requires carefully planning the days ahead and unfortunately last minute cancelations or last minute rescheduling causes a big, negative, ripple effect throughout our current day and days ahead. In an effort to keep ALL customers happy, you will be charged a cancelation fee for last minute cancellations/rescheduling:
Cancelations that are done in less than 24 hours of the service appointment time range will result in an automatic $100 cancelation fee
Rescheduling appointments in less than 24 hours of the service appointment time range will result in an automatic $25 cancelation fee
We work off of 2-hour estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating Houston traffic and many other variables that take a toll on our time throughout the day (for example: Customer service Add On, eating and breaks!).
Your scheduled time is an estimated time, not exact. Our team will provide a 1 hour ETA to allow ample time prior to arrival.
Please feel free to reach out to us directly should you encounter any problems with this maidsofcyfair@gmail.com or 832-727-0277
We try to pack as much value as possible in our cleanings; we love our customers and want to make sure everyone feels taken care of!
Our A’ La Carte package empowers you with full control. You handpick the specific areas and rooms you desire to be cleaned through our user-friendly booking form. For instance, if you own a 4-bedroom home with 2.5 baths but only wish to have your master bedroom, bathroom and kitchen cleaned, that’s precisely what you can select. It’s that easy. We do have a $125 minimum for any cleaning
Our initial estimates are based on historical data and typical requirements for similar properties. Nevertheless, unforeseen circumstances such as excessive wear and tear or unique cleaning challenges may arise, necessitating additional time and resources.
In such cases, we may need to implement a reasonable upcharge to cover the extra efforts put forth by our dedicated cleaning team at $40 each additional hour. We assure you that these instances are infrequent.
Great question! Yes we are! Our business is bonded and carries General liability insurance. We’re going to be keeping this answer nice and simple!
We do background checks on every single employee – that consists of a national and statewide criminal record check, sex offender check and a driver’s license check.
We have an AMAZING redo policy! If you are not completely satisfied – we’ll come back and redo any missed spots/areas completely free of charge, whenever you want!
Yes! We have Bi-Weekly, Monthly, Every 3 weeks and Weekly cleaning frequency discounts and we also have our one of a kind a la carte program
Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.
we offer weekly, bi weekly, every 3 weeks and Monthly. If you cancel before completing two cleanings you will be charged $100.
Cleaning high to reach areas & windows
Washing exterior windows
Cleaning Walls
Organizing
Cleaning anything outside the home
Moving furniture over 20 lbs
Cleaning bio-hazards (mold, blood, bodily fluids)
Cleaning up animal waste
Cleaning cat litter box and on floor
Cleaning insects/rodents